Step 1 — Open the Menu tray and go to the Account page
From any member page, open the 'Menu' tray.
Click the 'Account' link.
Step 2 — On the My Account page, select the 'Billing' tab
Once on the 'My Account' page, select the Billing tab.
Step 3 — Fill out the Billing Information form and select Update
Fill out the Billing Information form — name, card number, expiration, CVV, and billing address — and click Update Billing Information.
That's it. Your new card is now on file and will be used for your next invoice. Your previous card is removed from our records.
When the change takes effect
Future invoices — billed to the new card automatically.
Pending invoices (issued but not yet paid) — will retry against the new card on the next scheduled retry, typically within 24 hours.
Already-paid invoices — unaffected.
Troubleshooting
Card declined? Double-check the number, expiration, CVV, and that the billing address matches the address registered with your card issuer. If it still fails, your bank may be blocking online recurring charges — call them or try a different card.
Need to change billing address only? Re-enter your current card details along with the new address — the form requires all fields together.
Need help?
Email support@mergr.com or use the chat widget at the bottom-right of any Mergr page.