Before you reach out
Many common questions are already answered in this help center — try the search bar at the top before opening a ticket. Most of the "how do I..." questions about searches, filters, exports, and account changes have step-by-step articles.
Channels
Chat
The in-app chat widget at the bottom-right of every Mergr page is the quickest way to reach us. Type your question and we'll respond inside the widget and via email. Best for quick questions.
The easiest way to get immediate support is to take advantage of our in-app chat widget found on the bottom right corner of every page.
For anything that's not a quick question, email the right inbox:
General support, account help, technical issues — support@mergr.com
Billing, invoices, plan changes, re-activations — support@mergr.com
Sales, Team / Enterprise questions, custom data — sales@mergr.com
Data corrections, missing records, suggested additions — support@mergr.com
What to include
Your account email — so we can locate your account.
A screenshot — for any visual issue, missing data, or error message.
The URL — for record-specific issues (firm page, company page, search results URL).
What you were trying to do and what happened instead — for unexpected behavior.
Related help
Account / Billing — for password resets, billing updates, plan changes, re-activations.