Privacy & security
Read-only. The connector can search and retrieve Mergr data. It cannot add, change, or delete anything in your account or in the Mergr database.
Your password stays with Mergr. You sign in on a mergr.com page; your password is only verified against mergr.com and is never shared with the AI application.
Your conversations stay with your AI assistant. The connector passes no user info or data to Mergr beyond the search itself.
One session at a time. Your account supports a single active session — signing in elsewhere signs out the older session.
Usage limits
The connector includes generous daily usage designed for normal research — most users will never notice a limit. A typical question uses one to three data lookups, and allowances reset automatically each day.
Each lookup returns a focused set of results rather than a bulk export. The assistant always tells you the total number of matches and can narrow, re-sort, or continue from there.
Troubleshooting
"Your Mergr access is no longer active"
Your Mergr subscription or seat has lapsed, or your account was deactivated. Contact your account admin or support@mergr.com.
"Your Mergr session has been signed out because your account was accessed elsewhere"
Someone signed in to your Mergr account from another device or browser (one active session at a time). Reconnect the connector to sign back in.
"You've reached the Mergr connector's request limit"
You've temporarily hit the usage allowance. Wait a little and try again — allowances reset on their own. If you're seeing this during normal research, let us know at support@mergr.com so we can take a look.
The assistant says it can't see Mergr tools
Start a new chat — tools are loaded when a conversation starts.
Check the chat's tools menu and make sure Mergr is toggled on.
If it's still missing, remove and re-add the connector in Settings → Connectors (note: this resets your "Always allow" tool approvals).
Answers don't appear up to date or a tool errors repeatedly
Try the question again in a new chat first. If the problem persists, email support@mergr.com with the question you asked and roughly when — we can trace exactly what happened.