Privacy & security
Read-only. The connector can search and read Mergr. It cannot add, change or delete anything in the Mergr database or in your account.
Your password stays with Mergr. You sign in on a Mergr page at mcp.mergr.com and the password is verified against mergr.com. The AI assistant never sees it; it receives a token that lets it query Mergr on your behalf.
Your conversation stays with the assistant. Mergr receives only the requests the assistant makes to Mergr's tools, such as a search or a profile lookup. Mergr does not see what you typed, the rest of the conversation, or the assistant's answer.
What Mergr records. For each account, which tools were called and when, how many records came back, and the IP address of the request. This runs the allowances below and the bulk-extraction checks. It is not shared with the assistant provider.
One active session. Your Mergr account supports a single active session. Signing in somewhere else signs the earlier session out; reconnect the connector to sign back in.
Disconnecting. Remove Mergr from your assistant's connector settings at any time. The token stops working immediately.
Full details are in the connector privacy policy.
Usage allowances
Every account has a daily allowance of connector requests and of records returned, measured over a rolling 24 hours rather than reset at midnight. It is sized for real research sessions, including agents that fire many requests in parallel, and most members never reach it. Trial accounts have a smaller allowance; it expands automatically as soon as a trial converts.
When you reach a limit, the assistant tells you. The allowance frees up gradually over the following hours. Retrying in a loop after a limit message pauses access for an hour, so let the assistant wait.
Fair use
The connector is for your own research and deal work. The following lead to suspension of connector access:
bulk extraction of records, or paging through the catalogue to assemble a copy of it;
enumerating records by ID or in sequence;
redistributing Mergr data, or loading it into another product or dataset.
Suspension affects the connector only; your mergr.com membership continues. If you have a legitimate need for data at larger scale, email support@mergr.com and we will discuss the right arrangement.
Subscription status
The connector follows your mergr.com subscription. While it is active, including after you cancel and until the paid period ends, the connector works. Once the subscription ends, every request returns a message that it is no longer active.
To re-activate without leaving your assistant, ask it to re-activate your Mergr subscription. It shows the plan, the price and the card Mergr has on file, and charges that card only after you confirm. Access returns on the next request. You can also sign in at mergr.com/login, where the re-activation window opens automatically. Receipts and invoices are at mergr.com/account/billing.
Troubleshooting
What you see | What it means | What to do |
"Your Mergr subscription is no longer active" | The paid period has ended. | Re-activate in chat, or sign in at mergr.com/login. |
"Your Mergr access is no longer active" | Your account is closed, or your team's primary account is inactive. | Contact your account admin or support@mergr.com. |
"Your Mergr access has been adjusted" | Connector access was suspended, usually for bulk extraction. | Email support@mergr.com. |
"Rate limit reached" or "Daily usage limit reached" | You hit the per-minute or daily allowance. | Wait. It frees up over the following hours; do not retry in a loop. |
"Daily record limit reached" | The number of records returned in 24 hours reached the allowance. | Ask narrower questions; wait for the allowance to free up. |
"Your sign-in session expired" | The sign-in window stays valid for an hour. | Start the connection again from your assistant. |
"Invalid email or password" | Credentials differ from mergr.com. | Use the email, or username, and password that work at mergr.com. |
"Your Mergr session has been signed out because your account was accessed elsewhere" | A newer sign-in replaced this one. | Reconnect the connector. |
Mergr tools missing from the tools menu | Connectors attach per conversation. | Start a new chat; in Claude, switch Mergr on under the sliders icon. |
Tools worked, then stopped mid-session | The sign-in token expired. | Disconnect and reconnect Mergr in the assistant's settings. |
Outdated or repeated errors | Usually a stale chat. | Start a new chat; if it persists, email support@mergr.com with a screenshot and the assistant you are using. |